First Legal Services (UK) Limited Privacy Notice

Welcome to our privacy notice, which contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

First Legal Services (UK) Limited trading as First Legal Debt Recovery, carries on business as debt collectors and collects, uses and is responsible for certain personal information about you. When we do so we are subject to the provisions of General Data Protection Regulation and we are responsible as “Data Controller” of that personal information for the purposes of those laws.

The information we collect falls into the following categories
Information collected by us
Personal information you provide to us including your:
• name, addresses, telephone numbers and email addresses
• lifestyle
• employment
• finances
• contractual commitments
Information from other sources
We may also obtain personal information from other sources as follows:
• your customers
• other parties with which you have contractual commitments
• our marketing company
The type of personal information we collect from other sources will vary depending on your instructions but may include the information listed above under the heading “Information collected by us”.
How will we use your Personal Information
We collect and use your personal information to provide you with the services you have instructed us to carry out on your behalf and will only do so when the law allows. We may also use your information:
• For record keeping purposes
• To keep you updated on services that we can offer you (“legitimate interest” regulations within the General Data Protection Regulation) Who we share your Personal Information with We may share your personal information with the following third parties:
• Our professional advisors including
I) Accountants, where necessary, for the purposes of preparing our VAT returns and annual accounts.
ii) lawyers, and other debt collection agencies where necessary to enable us to perform our contract with you
• H M Revenue and Customs or other authorities if required to do so by any applicable law
• Any other third party, where sharing your personal information is necessary to carry out your instructions or for us to comply with our legal obligations or a court order.
In the event of the sale of our business, or the integration of the business with another party, we may disclose your details to advisers or prospective purchaser, or their advisers. Alternatively, we may seek to acquire other businesses or merge with the. If a change happens in this way, then the new owner/s may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer any data outside the European Economic Area.
How long will we keep your Personal Information
We will hold your personal information for 6 years from the date your matter concludes, or we cease acting for you, whichever occurs first.
You may be able to request that we destroy all information that we hold before any statutory legal deadline under your “right to be forgotten”. We will not be liable to you for any losses incurred by you in respect of us destroying your information in these circumstances.
Reasons we collect and use your Personal Information
We collect and use your Personal Information for the following purposes:
• For the performance of our contract with you, or to take steps to enter into such a contract
• For compliance with a legal obligation to which we are subject
• For the purposes of our legitimate interests or those of a third party, but only if these are not over-ridden by your interests. Our legitimate interests are that you are a client of ours and we are required to carry out your instructions and act in your best interest.
Your Rights
Under the General Data Protection Regulation, you have a number of important rights, including:
• fair processing of information and transparency over how we use your personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is designed to address
• requiring us to correct any mistakes in your information which we hold
• requiring the erasure of personal information concerning you in certain situations, e.g. there is no good reason for us to continue to process it
• receiving the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and having the right to transmit those data to a third party in certain situations
• objecting at any time to processing of personal information concerning you for direct marketing
• objecting to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affecting you
• objecting in certain other situations to our continued processing of your personal information
• otherwise restricting our processing of your personal information in certain circumstances
• opting out at any time to stop us contacting you via certain forms of communication
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office on individuals rights under the General Data Protection Regulation.
Keeping your personal information secure
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will only do so in an authorised manner and are subject to a duty of confidentiality. Personal information is kept secure in locked filing cabinets and on computer with secure password to which only limited authorised personnel have access. Documents containing personal information are retained only as long as necessary and are then shredded. We have procedures in place to deal with any suspected data security breach and will notify you and the Information Commissioner of any suspected data security breach where we are legally required to do so.
How to complain
Please contact us so that we may resolve any query or concern you may have about our use of your information. You have the right to complain at any time to the Information Commissioner’s Office, or 0303 123 1113
Changes to this privacy notice
This privacy notice was compiled on 1st January 2019 We may change this privacy notice from time to time. When we do so we will post the updated version on our website.
How to contact us
If you would like any further information or have any questions about this privacy notice or the information, we hold about you please call us on 0800 6341450 or write to us at First Legal Debt Recovery, 232A Rainhill Road, Rainhill, Merseyside, L35 4LD, or email us at

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